Handle and update your orders

Find an order#

At the top there's a button for each status, with a count: All, Awaiting confirmation, Confirmed, Preparing, Ready, Completed and Cancelled. In Search orders or customers… you can type the reference, name, phone number, table or a tablet's name. In the side menu, a number next to Orders shows how many are still Awaiting confirmation.

Update the status#

1. Open the order

   Tap its reference to see the customer, delivery details, items, notes and the Message prepared for WhatsApp.

2. Check that the message arrived

   Before confirming an order from your menu, make sure the customer actually messaged you on WhatsApp.

3. Pick the next status

   Under Update status, open Order status and choose the next step.

4. Save

   Tap Save status.

• Awaiting confirmation moves to Confirmed or Cancelled.
• Confirmed moves to Preparing, straight to Ready if you don't need that step, or to Cancelled.
• Preparing moves to Ready or Cancelled.
• Ready moves to Completed or Cancelled.

Tablet orders#

Orders placed on a tablet in your venue carry the Tablet badge. Instead of a name and phone number they show the table (or No table) and the tablet's name, and they have no WhatsApp message. More in tablet orders.

How you notice a new order#

While Orders or Overview is open, the dashboard refreshes itself every 30 seconds and whenever you come back to the tab. You can also use the refresh button at the top right. The dashboard doesn't play sounds or send notifications. Menu orders also reach you on WhatsApp, but tablet orders only appear here, so it's worth keeping Orders open on a device in your venue.

The Overview, for Owners and Administrators#

Overview shows how many orders are Awaiting confirmation, how many are Confirmed (including completed ones), the Confirmed value and your Latest orders. These figures help you keep track; they don't prove payment. Staff members go straight to Orders.

Frequently asked questions#