How the stamp card works for your customers
How customers create, recover and use their card, save it to Wallet, and what happens to their data.
Your customers don't download an app or create a password. They open your program's link or QR code, enter their email and sign in with a code. Their card stays in their phone's browser and, when available, in Apple Wallet or Google Wallet too.
Create the card
- Opens the restaurant's link
From the printed QR code, a shared link or the My card button on your online menu.
- Chooses I'm new
And enters their name and email address.
- Accepts the terms
The box authorizing the use of their data is required; the promotions box is optional and starts unticked.
- Taps Continue with my email
A 6-digit code arrives by email, valid for 10 minutes.
- Enters the code and taps Open my card
They get every open card your restaurant offers.
Coming back or recovering the card
The browser remembers the card for 30 days. To open it on another phone, or after that, your customer chooses I have a card, enters the same email and signs in with a new code: their stamps and rewards are still there.
If they mistyped the email or the code didn't arrive, they can ask for another with Change details or request another code. Only the most recent code works.
What they see on their card
- Their stamps and how many are left until the reward.
- Their available rewards, which they ask for at the till whenever they like.
- Their QR code and 12-character code, one per card, shown at the till to earn stamps or redeem.
- Under More cards for you, programs they don't have yet, with Activate this card.
- Under Your card, your way, the promotions box, which they can change anytime without losing stamps.
The page refreshes on its own while it's open, so a stamp shows up shortly after you confirm it.
Apple Wallet and Google Wallet
When available, each card shows the official button to save it to Apple Wallet (on iPhone) or Google Wallet (on Android). Each program is saved as its own card and updates by itself after every stamp, redemption or correction. You choose the design in your program settings.
Your customers' privacy
Without these details nobody can create a new card, though existing customers can still sign in. An Owner or Administrator fills them in.
- My restaurant
- Profile
- Loyalty card privacy details
- Legal name of the data controller: your business's legal name, which customers see in the privacy notice.
- Internal email for data requests: where we forward requests to you. Customers don't see it.
- HTTPS link to your own policy (optional).
Customers read Zimtig's privacy notice with your legal name. To view, correct or delete their data, they write to [email protected] naming the restaurant, and we forward the request to you.
Frequently asked questions
My customer isn't getting the code.
Ask them to check the email address and their spam folder, then request another with Change details or request another code. After several requests in a row they'll need to wait 15 minutes.
Can I create the card for them in the dashboard?
No. Each customer creates it with their own email, so they can recover it and authorize the use of their data.
Does Zimtig send promotions to my customers?
No. The card records whether a customer agreed to receive them, but Zimtig doesn't send promotional emails.