Stamp purchases and hand out rewards
Find a customer's card, add a stamp with the purchase reference, hand out their reward and fix a mistake.
Everything happens in Stamps, in the dashboard or in the staff app. Looking up a card never adds stamps, and neither do WhatsApp or tablet orders: stamps are only added when a person confirms a purchase.
Find the card
- Stamps
- Serve a customer
- Scan the QR code: tap Scan QR and point the camera at the card. If the camera won't work, use Read QR from an image with a photo of the code.
- Type the code: it's 12 characters, under the QR code. Enter it in Card code and tap Find card. Dashes and lowercase are fine.
- Search by name, email or code in Program customers.
If the customer has several cards, the one you scanned opens and you can switch to the others from there.
Add a stamp
- Open the Stamp tab
Make sure you're on the right program's card.
- Enter the reference
In Receipt number or purchase reference, type the receipt or invoice number, 3 to 100 characters.
- Confirm the purchase
Tick I confirm this purchase is eligible and receives exactly one stamp.
- Tap Confirm and award 1 stamp
When the card is complete, the reward is created and progress goes back to zero.
Each reference earns one stamp per program across your whole restaurant, even if you enter it for another customer. The same receipt can earn one stamp on each of the customer's programs.
Hand out a reward
- Open the Rewards tab
The number in brackets shows how many rewards are available.
- Tap Redeem this reward
- Confirm the handover
Tick I confirm this reward has been given to the customer. and tap Confirm redemption. The customer's current stamps don't change.
Correct a stamp added by mistake
Only Owners and Administrators can correct, and only the card's latest entry, if it was a stamp.
- Open the History tab
- Tap Correct last stamp
- Give a reason
In Reason for correction, 5 to 500 characters. It's kept on record.
- Confirm
Tick I confirm this last stamp should be removed. and tap Confirm correction.
The card goes back to how it was. If that stamp completed the card, its reward is cancelled too, as long as it hasn't been handed out.
If the connection drops
If the connection fails while you confirm, you'll see An operation is awaiting confirmation. Tap Retry the same request: it never duplicates a stamp or a redemption. If it was already saved, you'll see Operation confirmed. It was already recorded and was not duplicated.
Frequently asked questions
I stamped the wrong customer. What do I do?
An Owner or Administrator can correct that latest stamp from History. The reference can't be used again in that program.
It says the purchase already received a stamp. Why?
That reference has already earned a stamp in this program, even if it was corrected later. Check the receipt number.
Why don't I see Correct last stamp?
Staff members can't correct stamps. For Owners and Administrators, the button is only active when the card's latest entry is a stamp whose reward hasn't been handed out.
The dashboard says the restaurant is paused.
While Zimtig has your restaurant paused, you can look up cards but can't add stamps, redeem or correct.