Get help from the assistant

Where it is and who can use it#

You can also open it with the sparkle button in the top bar, or by typing in the large box on the Overview. Owners ask questions, prepare changes and apply them. Administrators can only ask questions (you'll see Read only: answers questions) and make changes by hand. Staff members don't see it. More in team roles.

What you can ask#

• Understand your settings: “What happens if I enable scheduled orders?”
• Find out why something can't be ordered: “Why can't a customer order right now?”
• Check orders and sales: “What is the best-selling product?”
• Change your menu: mark items sold out, raise a category's prices, close a section for today or adjust its hours.
• Create products and categories from a description. They arrive without photos or options, which you add later in Products.
• Adjust My restaurant (hours, fees, preparation time), your stamp programs or Tablet Mode.

It doesn't change order statuses, stamp cards, create coupons, upload photos or invite people: you do those in their own sections. While the conversation is empty, you'll see ideas under Suggestions.

Review and apply a proposal#

1. Type what you need

   For example, “Raise all hot drinks by 1,000”.

2. Review the Proposal

   The card shows each change before and after, plus any important warnings.

3. Tick any boxes that appear

   For example, “I understand this changes more than 20 records at once.”

4. Tap Apply the change or Discard

   With several changes, the button reads, for example, Apply 8 changes.

Each proposal expires after 30 minutes (Expires in … min). If it says Expired or The data changed, ask for it again. After it's applied, the Owner who prepared it can tap Undo for 24 hours, unless the same data was edited afterwards or a product the assistant created is already in an order.

Limits and privacy#

• One proposal per message, with up to 100 changes, 30 new products and 10 new categories.
• Messages of up to 4,000 characters.
• A monthly usage limit per restaurant. If you reach it, you'll see “You reached this month's assistant usage limit.”; the rest of the dashboard keeps working.
• The assistant doesn't see your customers' names, phone numbers, addresses or notes.
• Don't paste customer details. If you type an email, phone number or address, we replace it before sending and let you know, though the filter doesn't catch everything.
• The conversation is deleted 30 days after your last message, or right away with New conversation (the trash icon).

Frequently asked questions#